WARNING

Every customer who becomes a member of our website and makes a purchase is deemed to have read and accepted all the articles of our sales contract below, without the need for any further notice.

www.karabatak.com DISTANCE SALES AGREEMENT

This contract has been drawn up in accordance with the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137, and is as follows in its articles.

ARTICLE 1 - SUBJECT

The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 - Regulation on the Application Principles and Procedures of Distance Contracts, in relation to the sale and delivery of the product, the characteristics and sales price of which are specified below, which the SELLER sells to the BUYER. BUYER, SALES PERSONThe customer accepts and declares that he/she has been informed by the seller in a clear, understandable and online manner about the name, title, full address, telephone and other contact information, basic characteristics of the goods for sale, sales price, payment method, delivery conditions and costs, etc., all preliminary information about the goods for sale, the use of the right of "withdrawal" and how to use this right, the official authorities to whom he/she can submit his/her complaints and objections, etc., and that he/she has confirmed this preliminary information electronically and has subsequently ordered the goods, in accordance with the provisions of this contract.

ARTICLE 2

2.1- SELLER INFORMATION

Title: KENOBI FOREIGN TRADE LIMITED COMPANY

Address: Kemankeş karamustafa Paşa neighborhood Kara Ali Kaptan Street No 5 Karaköy- Beyoğlu Istanbul

Wire:

From now on 'SALES PERSON ' will be referred to as.

ARTICLE 2.2 - BUYER INFORMATION

A person who is a member of the www.karabatak.com shopping site and/or makes purchases as a customer.
The address and contact information used when registering and/or making purchases are taken into account.

ARTICLE 3 - PRODUCT INFORMATION SUBJECT TO THE CONTRACT

The type, quantity, brand/model, number, sales price and payment method of the Goods/Product/Service consist of the information at the time the order is finalized.

ARTICLE 4 - GENERAL PROVISIONS

4.1 - The BUYER declares that it has read and is aware of the basic characteristics, sales price, payment method, and all preliminary information regarding delivery of the product(s) subject to the contract specified in Article 3, and that it has provided the necessary confirmation electronically. The type and kind of goods/services, quantity, brand/model, and sales price (including all taxes) are as follows. If, during delivery, products of the following qualities are delivered but in larger quantities than ordered, or products of a higher quality than ordered, or products that are different from the order, SALES PERSONUpon application of and all shipping costs SALES PERSONGoods delivered outside the scope of the contract, belonging to , BUYER by SALES PERSONIt will be delivered to the authorized personnel of or the cargo officer assigned with the return.

4.2- Delivery costs under normal conditions BUYERIt belongs to. However SALES PERSONIf the website declares that the delivery costs of those who shop above the declared amount will be covered by the delivery cost, SALES PERSONDelivery is subject to availability of stock and price of goods. SALES PERSONIt is done as soon as possible after it is transferred to 's account. SALES PERSON, delivers the goods/services within 30 (thirty) days from the date of order. If, for any reason, the price of the goods/services is not paid or is cancelled in the bank records, SALES PERSON The cargo company is deemed to be relieved of its obligation to deliver the goods/services. In areas where the cargo company delivers only once a week, there may be a delay in the specified delivery time due to inaccuracies or omissions in the shipping information, or in certain social events and natural disasters. Due to these delays, BUYER, SALES PERSONcannot impose any liability on the product, BUYERIf the product is to be delivered to a person/organization other than , the person/organization to whom the product is to be delivered does not accept the delivery, the shipment information is incorrect and/or BUYERExtra shipping costs that may arise due to 's absence SALES PERSON is not responsible.

4.3- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the Seller cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.

4.4- In the event of a damaged package, the package should not be accepted and a report should be filed with the courier company. If the courier company officer determines that the package is not damaged, the recipient has the right to open the package on-site, verify that the products have been delivered undamaged, and request that the situation be documented in a report. BUYER Once the package is received by the courier company, it is deemed that it has fulfilled its duty. If the package is not accepted and a report is kept, the situation is BUYERIt must be reported to the seller's Customer Services as soon as possible, along with the remaining copy.

4.5- SALES PERSON when deemed necessary, BUYERIf the information provided by does not correspond to the truth or if it is determined that contradictory information has been given, it reserves the right to stop the order in order to fulfill its obligations of performance correctly. SALES PERSON In cases where a problem is detected in the order BUYERFrom the telephone, e-mail and postal addresses given by BUYERIf it cannot reach the order, it suspends the execution of the order for 15 (fifteen) days. BUYERDuring this period of SALES PERSON It is expected that the company will contact you regarding the issue. During this period, BUYERIf no response is received from SALES PERSON, cancels the order to avoid damage to both parties.

4.6- A signed copy of this contract is required for the delivery of the contractual product. To the SELLER It is required that the product has been delivered and paid using the payment method preferred by the BUYER. If, for any reason, the product price is not paid or is cancelled in bank records, SALES PERSON is deemed to be relieved of the obligation to deliver the product.

4.7 – For the delivery of the contracted product, the price of this contract must be paid using the payment method preferred by the BUYER. If the product price is not paid for any reason or is canceled in bank records, the SELLER will be deemed to have been released from its obligation to deliver the product. The BUYER will inspect the contracted goods/services before accepting them and will not accept damaged or defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received will be deemed undamaged and intact. The obligation to carefully protect the goods/services after delivery rests with the BUYER. If the relevant bank or financial institution fails to pay the price of the goods/services to the SELLER due to unauthorized or illegal use of the BUYER's credit card by unauthorized persons not due to the BUYER's fault after delivery of the goods/services, the BUYER is obligated to return the goods/services to the SELLER within 3 (three) days, provided that they were delivered to the BUYER. In this case, the invoice must also be returned and all shipping costs are the responsibility of the BUYER.

4.8- If the Seller is unable to deliver the contracted product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or transportation interruptions, and if this situation exceeds two business days, the Seller is obligated to notify the BUYER. In such cases, the BUYER may exercise one of the following rights: cancel the order, replace the contracted product with a comparable product, if any, and/or postpone the delivery until the impeding condition is resolved. If the BUYER cancels the order, the amount paid will be refunded to the BUYER within ten (10) days.

4.8 - If applicable, the SELLER will send the product warranty. Products sold with or without a warranty certificate that are defective or broken may be sent to Kenobi for necessary repairs under warranty conditions, in which case the shipping costs will be covered by the SELLER. The BUYER acknowledges that a warranty certificate is not applicable to food products. The BUYER's rights are as stated above.

4.8 – Şirketimiz, 5996 sayılı Kanun ve Gıda İşletmelerinin Kayıt ve Onay İşlemlerine Dair Yönetmelik uyarınca, satışa aracılık eden ticari işletme niteliğinde olup bu kapsamda anılan mevzuat çerçevesinde gıda işletmesi kayıt/işletme belgesi alma yükümlülüğü bulunmamaktadır. Web sitemiz üzerinden satışı yapılan ürünler, doğrudan Türkiye distribütörü olan ilgili firmanın deposundan sevk edilmekte ve kargolanmakta olup, söz konusu ürünler Şirketimiz bünyesinde veya depolarında fiziksel olarak bulundurulmamaktadır.

4.9- This Agreement is deemed to have been read in its entirety by the BUYER and is deemed to have been accepted and signed by checking the agreement checkbox during registration on the website or by placing an order. The BUYER acknowledges that he/she is personally responsible for reading and understanding this Agreement in its entirety.

ARTICLE 5 - RIGHT OF WITHDRAWAL

The BUYER has the right of withdrawal within seven (14) days from the delivery of the product subject to the contract to them or to the person/entity at the address they have indicated. To exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must not have been used in accordance with the provisions of the relevant article. In case of exercise of this right, a copy of the cargo delivery report certifying that the product delivered to a third party or the BUYER was sent to the SELLER and the original invoice must be returned. The product price will be refunded to the BUYER within seven (7) days following the receipt of these documents. If the original invoice is not returned, VAT and any other legal obligations cannot be refunded. The shipping cost of the product returned due to the right of withdrawal will be covered by the BUYER. Returns cannot be made if the packaging is damaged, opened, used, or in violation of hygiene conditions.

Pursuant to Article 15/c and other relevant articles of the Distance Selling Regulation, food products sent in sealed and hygienic packaging are non-returnable and are exempt from the right of withdrawal. The BUYER understands and accepts that the right of withdrawal cannot be exercised for products that cannot be returned due to their nature, single-use products, products that are prone to rapid deterioration or have expired, products manufactured in accordance with the consumer's specific requests and demands, or products that have been personalized by making changes or additions.

If payment is made by credit card or similar payment card, the consumer may request that the payment be canceled on the grounds that the card was used without their consent or in an unlawful manner. In this case, the card issuing institution will refund the payment amount to the consumer within ten (10) days of receiving notification of the objection. However, if products that cannot be returned due to their nature are received and opened by the BUYER, a refund will not be possible. The provisions of Article 4.6 are reserved.

ARTICLE 6 - ORDER CANCELLATION AND RETURN

If you wish to cancel your order for any reason, simply contact us by phone, email, or through the message section of our website. Your orders will be canceled without the need to provide a reason. If your order is canceled after the product has been shipped, you will be charged the shipping costs. When you cancel your order, please provide us with information such as your order date, order number, username, and product name. If the cancelled order has been shipped, it must be returned by the same courier, without being accepted by the BUYER. Otherwise, the provisions of the above Articles are reserved.

BUYER'S In cases where the right of withdrawal is used or the product subject to the order cannot be supplied for various reasons or with the decisions of the arbitration committee. To the BUYER In cases where a refund is decided, if the purchase was made by credit card and in installments, the procedure for refunding the credit card is stated below:

BUYER Bank, how many installments did you pay to buy the product? BUYER repayment is made in installments. SALES PERSON After paying the full product price to the bank in one go, installment payments made from bank POS BUYER'S In case of refund to the credit card, the requested refund amounts are transferred to the holder's account in installments by the Bank in order to prevent the parties involved from being victimized. BUYER'S If the installment amounts paid until the sale cancellation do not coincide with the refund date and the card's statement date, 1 (one) refund will be reflected on the card each month. BUYER After the installments of the sale are completed, the installments paid before the return will be credited for an additional month equal to the number of installments paid before the return and will be deducted from the existing debts.

In case of return of goods and services purchased with the card SALES PERSON, in accordance with the contract made with the Bank To the BUYER cannot pay with cash. SALES PERSONIn case of a refund, it will make the refund through the relevant software, SALES PERSON Since the Bank is obliged to pay the relevant amount in cash or on account, in accordance with the procedure we have explained above, To the BUYER Payment cannot be made in cash. Refunds to credit cards are not accepted. SELLER's After the one-time payment of the amount to the Bank, the Bank will make the payment in accordance with the above procedure.

BUYER, acknowledges and undertakes that he/she has read and accepted this procedure.

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the Seller's place of residence are authorized up to the value declared by the Ministry of Industry and Trade.

ARTICLE 7 - COMPETENT COURT

In case of disputes arising from this contract directly, BUYER'S The Consumer Problems Arbitration Committee or Consumer Court at the place where the residence is located or where the consumer transaction was made has jurisdiction. (In terms of the monetary limits regarding the duty and authority of the Consumer Arbitration Committees to hear disputes for the year 2020 within the monetary limits determined by the Ministry of Customs and Trade every December (the current limit will be applied); District consumer arbitration committees are competent in disputes below 6,920 TL; in provinces with metropolitan status, provincial consumer arbitration committees are competent in disputes between 6,920 TL and 10,390 TL; in the centers of provinces that are not metropolitan, provincial consumer arbitration committees are competent in disputes below 10,390 TL; in districts of provinces that are not metropolitan, provincial consumer arbitration committees are competent in disputes between 6,920 TL and 10,390 TL.

In case the order is placed, the BUYER will be deemed to have accepted all the terms of this contract.